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Face value vouchers issued by WishBox.gift entitle the holder to choose, up to the value of the voucher, one of a range of experiences supplied by WishBox.gift. Experience vouchers do not have a value stated on them but entitle the holder to the experience assigned to the unique serial number. The actual fulfilment of the experience will be by selected third party experience operators acting on their behalf. All WishBox.gift ("Vouchers") carry a unique code which must be quoted when dealing with WishBox.gift and its experience operators. Vouchers must be kept safely and securely and should be taken on the day of the experience and surrendered to the operator or alternatively sent to the operator if requested to secure the booking. We cannot accept responsibility for any loss you may incur as a result of theft, impersonation or identity fraud.
The placing of an order constitutes your acceptance of WishBox.gift Terms & Conditions of trading but does not constitute the creation of a contract. WishBox.gift reserves the right to decline to process an order for any reason whatsoever. The contract is between you and WishBox.gift, once we have processed your order and received payment.
International/overseas orders
All prices shown on Acorne websites are in CAD and all transactions are conducted in CAD. If ordering from overseas or from a foreign currency account you may be charged fees by your bank to process the transaction. These fees are in addition to any prices on our website and are beyond our control.
Experience descriptions, formats and durations
Experience descriptions, format and timings given on Acorne websites and in any other literature are only intended to present a general idea of the experience, and what being offered by the experience provider. In particular, photographs are for illustrative purposes only and do not form part of any contract between you and WishBox.gift. As WishBox.gift offers experiences at a wide number of venues, details such as session lengths, itineraries, equipment used and numbers of participants may vary. If delays, curtailments and breakdowns are not within WishBox.gift control, we cannot be held liable if these should occur. Please note that we reserve the right to alter any part of the experience where such an alteration has been imposed by the operator. We cannot be held responsible for descriptions by or on any third party or agent sites. Experiences may occasionally be withdrawn for reasons outside of our control, and WishBox.gift cannot be held liable for any costs incurred as a result of this. Should this occur, you or your recipient will be advised and offered the opportunity to exchange your voucher for one with the same face value. If alternatives are available, no refunds can be offered.
The recipient is free to book their preferred date within the Voucher validity period. Experiences are subject to availability and, in some cases, may be subject to weather conditions (if your experience is weather dependent we advise telephoning the centre before you set out to confirm that the event will take place). To avoid disappointment we recommend that customers book well in advance, at least 6-8 weeks for the majority of experiences. During peak periods it may be necessary to allow a longer notice period although some operators may occasionally be able to fit in a booking at short notice. We recommend booking as early as possible as you must have undertaken your experience. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from the experience operator. Once a date has been booked with a supplier your Voucher will be deemed to be used at that point.
Most experiences are subject to restrictions. These could include (but are not limited to) age, height, weight, physical and medical restrictions, and may vary from centre to centre so please check before making your booking.
Prices & locations
We reserve the right to vary the prices of the experiences which we offer. WishBox.gift current experience prices may differ from the value of your face value voucher. Locations are correct at the time of going to press but may change or be withdrawn for reasons beyond our control.
Prices shown on the wishbox.gift website do not include taxes.
WishBox.gift cannot be held responsible for any goods damaged in the post or any postal delays.
Vouchers (confirmation emails) are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. Acorne accept no liability in these circumstances.
  • All experience vouchers are valid for 12 months from date of purchase unless otherwise stated.

  • If you can't take your experience within the validity period, and provided your voucher has not expired, we will gladly extend it

  • Extended vouchers have an additional validity period of up to 6 months

  • If the price of your chosen experience has increased, you will be required to pay the difference between the new experience price and the value of your voucher.

  • Once a voucher has been extended it cannot be refunded.
  • Experience vouchers are flexible.

  • You can exchange for most experiences and products on our website. If your exchange is more expensive than your original voucher you will be required to pay the difference.

  • If your exchange is less expensive than your original voucher the difference will be held as a credit to use against any future purchase.

  • Your first exchange is free of charge.

  • The exchanged voucher will carry the same expiry date as the original purchased voucher.

  • To exchange your voucher please call our Customer Service Team and they will be happy to advise you of our process.
  • Refunds can be made on unused vouchers bought direct from WishBox.gift within 14 days of purchase.

  • A refund cannot be given once an experience has been redeemed and confirmed, regardless of whether a booking has been made with the experience provider or not.

  • Refunds can only be made to the purchaser and the monies will be refunded directly to the original method of payment.
  • Refunds cannot be given on orders discounted at 10% or more.
  • Refunds cannot be given on expired, extended or exchanged vouchers.

  • A voucher purchased through a retailer or other reseller will be subject to that retailer's own refund policy and enquiries must be made directly to them. We cannot refund items purchased from a retailer or other resellers.

  • Competition prizes or promotional free gifts cannot be refunded.
The Voucher validity period is generally 12 months from date of purchase unless otherwise stated. Experiences must be booked and undertaken prior to the expiry date, otherwise the Voucher will be deemed to be invalid and no liability will be accepted by WishBox.gift.
Experience providers
WishBox.gift has contracted agreements with its operators regarding their standard of performance and, where appropriate, operators are registered with their relevant controlling or regulatory bodies. Once a booking has been made with an experience operator the participant is also bound by the Terms and Conditions of that operator. By purchasing or redeeming a WishBox Voucher you acknowledge that experiences are dependent on certain factors beyond the control of WishBox.gift and agree that WishBox.gift is not liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). If mechanical breakdown should occur you should expect reasonable substitutions without notice. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights.
Problems on the day
We welcome your feedback on all of our experiences. If you encounter a problem on the day, please immediately bring it to the attention of the host or experience operator at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please write to us within a week of your experience (providing your Voucher serial number, participant's name and venue details, including who you spoke to on the day) and we will be happy to take the matter up with the operator on your behalf. The address to write to is: support@wishbox.gift
Cancellation by experience providers
If an experience is cancelled by the operator either before or on the day of the event due to circumstances beyond their control, the operator will arrange to re-book the participant at a mutually agreed time on our behalf. WishBox.gift cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation and WishBox.gift total liability for any claim in connection with an WishBox.gift experience shall be limited to the price paid for the experience.
Cancellation by participants
Once you make a booking with an experience operator you are bound by their terms and conditions. Make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered in the case of infringement of these rules. WishBox.gift Cancellation Indemnity policy may provide a replacement Voucher in the event of cancellation by the participant owing to circumstances beyond their control.
Discount codes & entitlements
Acorne reserves the right to exclude any product or experience from discount schemes. Only one discount code may be used per order. Discounts apply to new orders only and cannot be used against exchanges, extensions, money on account, delivery and fulfilment charges or any other facility provided by WishBox.gift. Refunds cannot be given on orders discounted at 10% or more.